1.General Policy
AshleyCanDesign provides custom creative services that require dedicated time, planning, and original production work. Because each project is tailored, refunds are limited and reviewed according to the rules below.
Purchasing any service, package, or custom design offer confirms that you have read, understood, and agreed to this Refund Policy.
2.Cancellations Before Work Begins
You may cancel within 24 hours of purchase for a full refund only if work has not started.
- The cancellation request must be sent in writing through email.
- If no project work has begun, the payment is refunded in full to the original payment method.
3.Refund Eligibility After Project Start
Once creative work has started, payments become non-refundable because time, concept development, and production effort have already been committed.
- No refund after work begins.
- No refund after final files are delivered.
4.Revisions & Scope Expectations
Revision rounds included in your package are provided to refine approved direction and help reach a final result. Revisions are not grounds for a refund when work has been delivered according to the purchased scope.
- Requests should stay within the package scope and agreed deliverables.
- Major direction changes or added deliverables may require a separate quote.
5.Client Feedback & Timelines
To keep projects active and on schedule, clients are expected to respond with revision notes or approvals promptly.
- Feedback is required within 7 business days of a draft delivery.
- If no response is received for 30 days, the project is considered closed.
- Closed projects are non-refundable; restarting may require a new booking or reactivation fee.
6.Exceptional Circumstances Review
In rare situations involving documented exceptional circumstances, a partial refund review may be requested. Reviews are handled case-by-case and are not automatically granted.
- Submit a written request with full context and supporting details.
- A response is provided within 5 business days.
- Any approved outcome is determined solely by AshleyCanDesign based on completed work and project stage.
7.Chargebacks & Payment Disputes
Filing a chargeback or payment dispute without first contacting AshleyCanDesign to resolve the issue is considered a breach of this policy and service agreement.
- Project files, licenses, and future service access may be suspended during dispute review.
- Evidence of communication, approvals, and delivered work may be submitted to the payment provider.
8.Contact Information
For cancellations, policy questions, or support requests, contact:
9.Changes to This Policy
AshleyCanDesign may update this Refund Policy at any time to reflect service, legal, or operational changes. Updated versions are effective immediately upon publication on this page.
By purchasing services from AshleyCanDesign, you acknowledge and agree to this Refund Policy in full.